The European Citizen Action Service (ECAS) is an international, Brussels-based non-profit organisation with a pan-European membership and more than 30 years of experience. Their mission is to empower citizens in order to create a more inclusive and stronger European Union by promoting and defending citizens’ rights and by developing and supporting mechanisms to increase citizens and citizen organisations’ democratic participation in, and engagement with, the EU.

ecas logo grey.svg

In 2020, ECAS approached us to design a logo for its 30th anniversary, increase its website traffic to its 2017 levels, improve its newsletter, streamline its communication operations, and build a strong communication strategy.

We have not only increased their followership and traffic on every single channel and over-delivered in every single aspect, but we have also helped to strengthen the communication department to the point where it has remained constant and successful despite high turnover, meaning that we had to collaborate with four different Communication Managers leading the department in the past three years.

We have worked closely with ECAS for the last three years, supporting their campaigns and projects as Communication Consultants. We managed to increase significantly their website traffic to its 2017 level after a huge drop in visitors, thanks to our work with Google Ad Grants and other growth hacking strategies. We also created a solid Communication Strategy for ECAS in the framework of their 4-year Operating Grant in 2021, which received a 91% score from the European Commission. Lastly, we have been contributing to the success of multiple citizen engagement campaigns on social media by planning and setting up numerous Europe-wide multilingual paid ad campaigns to boost citizen engagement.

medium_ecas.org_portfolio_image.webp

small_ecas.org_portfolio_image.webp

thumbnail_ecas.org_portfolio_image.webp

ecas.org_portfolio_image.webp

We have been providing tailor-made Communication Consulting services to ECAS since September 2020.

ECAS Communication Consulting

The European Multiple Sclerosis Platform (EMSP) is a Pan-European umbrella organisation with over 30 years of expertise. They work together with 43 members organisations from 37 countries and our partners to ensure that the more than one million people affected by multiple sclerosis (MS) in Europe, have a real voice in determining their own priorities. 

emsp.png

Our Co-Founder, Mate Tagaj worked at the European Multiple Sclerosis Platform (EMSP) in Brussels between 2018-2023, registering multiple achievements. This includes the digital rollout of various Europe-wide campaigns like those of the MS Barometer and the Impact of MS Survey (IMSS), as well as leading on the communication campaigns of the EMSP Annual Conference each year. In 2023, Mate left EMSP as a full-time employee, but kept working for the organisation as a Boostern consultant until the end of July. 

medium_emsp.org_portfolio_image2.webp

small_emsp.org_portfolio_image2.webp

thumbnail_emsp.org_portfolio_image2.webp

emsp.org_portfolio_image2.webp

We provided tailor-made Communication Consulting services to EMSP in 2023.

EMSP Communication Consulting

Impact Media is a media production company that aims to produce content that not only informs, but also inspires its audiences and motivates them to take action. Their services include developing video, audio, and other multimedia content for various types of projects, such as conferences and awareness campaigns, both short-term and long-term. They strive to create meaningful stories that resonate with their audiences and drive positive impact.

im_gray.svg

Impact Media recently approached us to implement the redesign of their website. Our team was able to collaborate with their talented in-house designer to bring their vision to life. With the first iteration of the design in hand, we leveraged both the provided design and our UX insights to create a comprehensive, modern website that met all of their needs.

medium_card_image_2.png

small_card_image_2.png

thumbnail_card_image_2.png

card_image_2.png

We implemented a substantial redesign of Impact Media’s website.

Impact Media Website Revamp

The European Multiple Sclerosis Platform (EMSP) is a Pan-European umbrella organisation with over 30 years of expertise. They work together with 43 members organisations from 37 countries and our partners to ensure that the more than one million people affected by multiple sclerosis (MS) in Europe, have a real voice in determining their own priorities. Between 2019-2023 EMSP hired us to design their printed annual report and to prepare an interactive web-based implementation of the same document.

In 2022 we developed a web-based microsite for the Annual Report of the European Multiple Sclerosis Platform (EMSP). After designing the layout of the printed version of the 50+ pager annual report, we’ve converted the same content into a scrollable one-pager site where people are able to access the same information in a more user-friendly interactive format. The website is enriched with micro-animations, an interactive map, document download, blogging feature, interactive charts and more. Have a look at how we showcased EMSP’s 2021 achievements virtually.

Audiences today mostly expect that any information is online, available whenever they want it. And they expect the communication to be well-designed, easy to read and mobile-friendly. Publication on the web for 'digital first' content experiences is used typically more for marketing communications, like for annual reports, which is an innovative way of showing last year’s achievements. Even more for a non-profit organisation.


medium_annual_projectImage_new.png

small_annual_projectImage_new.png

thumbnail_annual_projectImage_new.png

annual_projectImage_new.png

An interactive annual report for a nonprofit highlighting last year’s achievements on a microsite

EMSP Annual report 2022

The European Multiple Sclerosis Platform (EMSP) is a Pan-European umbrella organisation with over 30 years of expertise. They work together with 43 members organisations from 37 countries and our partners to ensure that the more than one million people affected by multiple sclerosis (MS) in Europe, have a real voice in determining their own priorities. EMSP runs several pilot projects. One of them is the MS Barometer, a benchmarking advocacy tool collecting key information on Multiple Sclerosis (MS) in 35 countries. EMSP Hired us to design a layout for the 50-pager 2020 report and its 35 country factsheets which were also translated to different languages. We were also asked to develop an interactive platform where the main data from the Barometer is showcased and where the national level data can be compared with each other. All this made future proof with a custom backend where the future editions of the barometer can be uploaded in a user friendly format.

The MS Barometer is a benchmarking tool collecting key information on Multiple Sclerosis (MS) in 35 countries. We helped this nonprofit initiative to achieve greater impact in two stages. In stage one, we designed a professional layout for their 50-pager report and for 35 country factsheets. In stage two, we designed a user-friendly interface and developed a hybrid future-proof web app to be able to showcase, compare and edit the data of the Barometer.

The MS Barometer is a benchmarking tool collecting key information on Multiple Sclerosis (MS) in 35 countries. We helped this nonprofit initiative to achieve greater impact in two stages. In stage one, we designed a professional layout for their 50-pager report and for 35 country factsheets. In stage two, we designed a user friendly interface and developed a hybrid future-proof web app to be able to showcase, compare and edit the data of the Barometer.

medium_msbarometer_projectImage_new_2.png

small_msbarometer_projectImage_new_2.png

thumbnail_msbarometer_projectImage_new_2.png

msbarometer_projectImage_new_2.png

A massive online benchmarking tool to showcase comparative health data from 35 European countries

MS Barometer Project

This project aims to identify existing resources and unmet needs for caregivers of paediatric MS patients, develop a set of recommendations to improve the support received by caregivers and specialized healthcare professionals, and, ultimately, raise awareness.

Our main task was to work together with the animators that created a short, animated video about the subject. We used all the different visual elements that appeared in the video to convey the same message adhering to the same style. The objective of this publication was to complement the video with more in-depth insights. 

medium_main.png

small_main.png

thumbnail_main.png

main.png

A printed version of the project's short animated video. 

Caregivers of Children With MS

The purpose of the annual report is to provide a comprehensive overview of the organization's accomplishments and progress in the previous year, as well as to outline future plans and challenges. This specific project involved the design and development of the latest edition of the EMSP annual report, with a focus on the theme of post-lockdown community building. 

The design and visual elements were crafted to align with this theme, highlighting the increasing importance of online communication, smartphone usage, and community building efforts.

A layout design for an annual report for a nonprofit highlighting last year's achievements.

EMSP Printed Annual Report 2022

This project entailed the creation of the 2020 edition of the European Multiple Sclerosis Platform's (EMSP) annual report. The primary obstacle encountered was the lack of imagery and content resulting from the lockdown and the cancellation of events and conventions during the period in question. 

Despite the difficulties posed by the lockdown, we still managed to communicate the key takeaways from online events and include information about upcoming online workshops and community-building events.


This project entailed the creation of the 2021 edition of the European Multiple Sclerosis Platform's (EMSP) annual report. The primary obstacle encountered was the lack of imagery and content resulting from the lockdown and the cancellation of events and conventions during the period in question. 

Despite the difficulties posed by the lockdown, we still managed to communicate the key takeaways from online events and include information about upcoming online workshops and community-building events.

A layout design for an annual report highlighting a nonprofit's achievements in 2020.

EMSP Printed Annual Report 2021


Our team collaborated with EMSP to develop a comprehensive visual identity for their project, including designing a new logo, creating brand guidelines, and overseeing art direction and design of stationery elements. 

Through this process, we aimed to align the visual identity with the organization's established color palette and overall aesthetic. Additionally, we introduced a range of creative concepts, particularly focusing on the use of swirl gradients and incorporating the themes of progress and movement through color choices.

This is our most recent collaboration with EMSP. We were in charge of creating the logo for the project, brand guidelines, art direction, and the stationery elements' design.

Their brief included the following keywords and main concepts:
«Gender-neutral, simple yet modern with playful elements coming together to form an approachable look and feel.»

We created this visual identity to be in line with the organization's primary color palette and general visual style however, we introduced multiple innovative ideas mainly around the idea of the swirl gradients and depiction of
progress and movement with colors.

medium_IMSS.png

small_IMSS.png

thumbnail_IMSS.png

IMSS.png

A project guideline for an NGO focused on understanding MS symptoms and their severity.

IMSS Survey Design

The European Patients’ Forum (EPF) is a non-profit umbrella organisation of patient organisations across Europe and across disease-areas with 77 members. EPF is involved in the EU funded VAC-PACT project that aims to improve uptake and confidence in vaccines for patients with chronic diseases, families and supporting communities. They hired us to build a custom platform with e-learning functionalities showcasing information about vaccines in 20 languages.

epf.png

The Vaccination Confidence – Patients’ and Professionals’ Awareness, Communication and Trust EU-funded project provides patients with chronic diseases, health professionals, and supporting communities with tailored information about the importance of vaccines in their specific contexts, working towards improving vaccine uptake and confidence. With the European Patients’ Forum (EPF) we redesigned and built a custom platform accessible in 24 languages, making this crucial information available across the continent.

The Vaccination Confidence – Patients’ and Professionals’ Awareness, Communication and Trust (VAC-PACT) EU-funded project provides patients with chronic diseases, health professionals, and supporting communities with tailored information about the importance of vaccines in their specific contexts. With the European Patients’ Forum (EPF) we redesigned and built a custom platform accessible in 24 languages.

medium_vac_new_2.png

small_vac_new_2.png

thumbnail_vac_new_2.png

vac_new_2.png

A web app with e-learning functionalities for an EU-funded project presenting tailored information on vaccines

See how we boosted other organisations

Our Latest Projects